FAQ

What is Powder Coating? Why do you use powder coating instead of paint?
Powder Coating is a type of coating that is applied as a free-flowing, dry powder. It is applied electrostatically and is then “baked” onto the metal. It is preferable to paint in that it is more durable and long-lasting. We recommend it for outdoor products or heavily used products, however we do use paint on smaller items that are more decorative than functional.

What is the longevity of powder coating? Will it hold up in extreme weather?
While powder coating is very durable, factors like the weather will affect its longevity. For areas of the country that have freezing temperatures and snow, we recommend a powder coating primer before the color is applied. For some of the colors like the “vein” colors, it is recommended that a clear coat is applied after the color as these will darken over time if exposed to sunlight. Adding a clear coat or an extra coating of the same color is always a good idea for extra longevity. Even though it is less likely, our powder coated products can be scratch and, if scratch down to the metal, can form rust. Care should still be taken when handling or installing the products.

Can I get an in-stock product in a different powder coating color or with a different finish?
Absolutely. You can order any of our in-stock products in a different color or finished in natural rust as opposed to powder coating. The cost will likely be the same or only slightly more (an in-stock product finished in natural rust will cost more if powder coated). We will have to create this item from scratch, though, so it will take as long as a custom order which is 6 to 10 weeks.

Why do custom orders take so long?
In order to create a custom product at a reasonable price, we have to meet minimum orders with our manufacturers. Thus, your custom order has to be grouped with the custom orders of other clients. There are also usually three steps in the process of producing your design after it has been computerized and approved – laser cutting, fabrication and finishing. Each of these steps generally requires two weeks for that part in the process.

Can custom orders be done in less time?
Yes. Let us know what your time frame is for your custom order and we will do our best to accommodate you. If the time frame is very short, rush charges may apply.

What do I do if I would like to place a custom order?
First, contact us by email at christine@imaginethatmakesit.com or by phone 1-877-368-0092 PST. Describe in as much detail as you can what you would like, the size you would like it to be, where it is ultimately going to be mounted or displayed, how you would like it finished and any other information we should know. If you can provide us with a design or sketch and a photo of the ultimate location of the piece, that would be very helpful. Also, if you need help with some of these details, we can usually provide suggestions. From this information, we should be able to give you a quote and if after receiving the quote you decide to proceed, we will create a drawing for your approval.

How does payment work on custom orders?
Once you have approved the design for your project and it is ready for production, we request a 50% deposit based on our quote payable by credit card or paypal. The balance due plus shipping and sales tax (for CA residents only) will be required before the item is shipped. We NEVER go over our quotes with the only exception being that the customer has made additions or alterations after the initial bid.

How do you determine the price on a custom order?
The price on the laser cutting portion of a project is based on size and detail. The larger and more detailed a piece, the more expensive. However, the cost does not usually increase proportionately. A 6” x 6” piece would not necessarily be twice the cost as the same 3” x 3” piece. The thickness of the metal also makes a difference in the cost, especially when you start to get to the extreme thicknesses like ½”. There is not that much difference in cost between the same item cut from either 16 gage or 14 gage, but there is a huge amount of difference between 16 gage and ½”. Fabrication is also an extra expense. A sign that is mounted with screw holes is less expensive than a sign that has a welded-on hanger on the back.  The cost of finishing is generally based only on the size unless it is some sort of specialty finish like plating. While we suggest you contact us for a quote, some of these pricing details may give you an idea of how much your project may be based on our in-stock merchandise.

Where are you located?
We are in Northern California, about 45 minutes South East of Sacramento.

Where do you ship?
Website purchases are shipped only in the contiguous United States. Phone orders and custom orders may be shipped elsewhere after further researching all costs and fees associated with shipping to that location.

Do you sell wholesale?
Yes. Please contact us for further information at christine@imaginethatmakesit.com or Toll Free: 1-877-368-0092 PST. A resale license is required. Upon verification of your resale license, you will be given an access code so that you can purchase ON LINE.